Shipping & Returns
Our Store Policy
NoCrease, by athltc., was founded in 2019 though the growing demand for shoecare in the UK. Instagram, YouTube and many other social media formats all pushed a similar motto; 'don't crease your sneaks!'. That movement in itself birthed NoCrease, as a one-stop shop for everything involved in keeping those creases off your beloved sneakers.
The first product by the brand, the NoCrease White Crease Preventer, was launched in late 2019. The product's main idea was to reduce and/or eliminate any creases you may find on your sneakers, all whilst keeping comfort and breathability a priority. With 3M strips, breathability holes and adjustable cut-aways, it provides a solution new to the market.
We offer one of the industry's leading guarantees, the NoCrease Guarantee. Our motto for the NoCrease Guarantee is simple: If you are not satisfied with your product within 14 days, let us know and you'll get a full refund! (we'll even pay for your return shipping).
Bit bold don't you think? So why would you think we would commit to such a thing? Putting it plain and simple; we have full belief our product works. There isn't another product on the market with the rigidity, breath-ability, customization and adhr shipping policy, and there are plenty of dropshipping websites that will have your items delivered in a couple weeks. We are different.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our promotional campaigns).
SHARING YOUR PERSONAL INFORMATION
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Orders through our Site are fulfilled by NoCrease. To fulfil your order, NoCrease requires the following personal information: your name, delivery address, billing address, email address and contact telephone number. They will hold and process that information, including passing such elements on to third parties or an agent acting on their behalf, as is necessary to fulfil your order.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Duties and taxes vary between countries and international shipments may be subject to local duties and taxes. These are the responsibility of the recipient and not NoCrease.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by using the contact form.